Use the Text Input field to make quick calls to a contact or a known telephone number.
- On the action bar, click New Work > New Call.
- In the Text Entry field, enter the contact name or a valid telephone number.
- Click Initiate Call or press Enter.
If you have enabled the Display confirmation window before dialing a number option in the Dialing Rules panel, the system displays the Call confirmation window. You make the changes as appropriate.
- If you are making a call through a telephone, perform the above tasks.
If you are in the Desk Phone mode, the phone forces off-hook on the speaker phone, or if you have a headset you are already off-hook. If you want to use the handset, lift the handset. Your telephone rings before the destination telephone answers and dials a call to the number specified in the field.
If you are in the Other Phone mode, wait for the other phone to ring and answer the phone.
The system dials a call to the dialed number and creates a work item in the Work List window when the recipient answers the call.
